Customer Service

General Policies

ALL IN STOCK ITEMS SHIPPED IMMEDIATELY.

Customer will be notified by e-mail or by phone in the event an item is not in stock.

Swiss Army products cannot be shipped overseas.

View Return Policy View Privacy Policy

Shipping Policies

We offer the following shipping methods and delivery times:

Taxes

We collect state sales tax when the shipping address is in one of the following states:

Credit Cards Accepted

Please note that we accept American Express,  Diners Club,  Discover,  Mastercard,  Visa.

Warranties

All of the products we sell are first quality and include the manufacturers warranty.

Return Policies

Any orders purchased from 11/10/09 may be returned for refund or exchange until 1/10/10.

All merchandise is new and fully guaranteed by the manufacturer. If for any reason you're not fully satisfied with your purchase, you may return it for a full refund or replacement within 14 days or receiving order.

A return authorization must be obtained by calling 1-800-584-4774 or by e-mail. Merchandise must be in brand new condition and must be returned via a carrier where a signature is required, such as, UPS, Fedex, or RPS. Customer is responsible for any shipping charges or fees. Credit will be issued upon receipt.

Store Privacy Policies

The Information We Collect:

No customer information is ever sold or given to a 3rd party under any circumstances.

This notice applies to all information collected or submitted on the luggagesource website or by phone. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

• Name
• Address
• Email address
• Phone number
• Credit/Debit Card Information
• etc.

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

• Name
• Address
• Phone Number
• etc.

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

▲top